Dungeon Master's Screen

We do not accept returns or exchanges unless the item you purchased is defective or the order is incorrect. Due to the customization process and high shipping costs, please ensure you are 100% committed to purchasing one of our products before proceeding to checkout. Please feel free to contact us with any questions before making this commitment.

We want you to be completely satisfied with the products you purchase from us. If this is not the case, please email info@laquetedubois.com within 7 days of receiving your product. Please describe the problem clearly and attach photos for better understanding. We will work together to resolve any issues.

Here are examples of conditions under which no returns or refunds will be processed:

• Product damaged in transit. Shipping damage must be determined upon delivery and the delivery must be rejected. You must not take possession of the package upon delivery. We will immediately begin your replacement and process the insurance claim with the carrier on our end.

• Product that does not fit in your ideal space or cannot fit through your delivery route. We will provide detailed and accurate dimensions for each of our products. It is the consumer's responsibility to ensure the product fits into their space.

• Unexpected color or grain. Any product made from wood will have less than 25% sapwood on all "primary" surfaces combined. Primary surfaces are defined as those surfaces that are regularly exposed. In addition, the color of the wood will conform to the acceptable color range for any given wood species and will never be artificially altered by staining or dyeing. Returns requested based on color or grain will not be processed.

• Product on final sale or promotion.

• Product damaged by the consumer or by any other means under his ownership.

• There is no grace period for buyer's remorse and no refunds will be processed.

Process a return (if applicable)

A product is eligible for return if the product is defective or you received the wrong product.

Order error

The product is carefully checked and packaged before being shipped. However, if we made a mistake while preparing it, we will take care of your situation, either compensation or replacement of the product, following the receipt of the unwanted merchandise.

Product Defect

If the product is defective, please write to us at info@laquetedubois.com so that we can check whether or not the case is eligible for a return.

Please do not send anything before the return is approved. Once approved, we will contact you by email or phone, as appropriate. Please return the product in its original packaging, unused and in the same condition that you received it and have a receipt or proof of purchase.

Possible solutions

Once the case is processed, we offer you different solutions.

• Product repair
• Replace the product
• Compensation

Refund confirmation (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Late Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company and bank, as it may take some time before your refund is officially recorded and processed.

If you've done all of this and you still have not received your refund, please contact us.

This is an explanation of our return policies, but these terms are subject to change and amendment as needed. We will make every effort to keep this page up to date. Finally, while these represent our policies, we recognize that each situation is unique and we reserve the right to exercise our discretion in enforcing these policies, if we determine it is necessary or reasonable.